Built years ago, patched ever since. Every change feels risky and nobody's sure how it all fits together.
Emails go unanswered for weeks. Small fixes take months. You're paying for work you can't see.
Orders trickle through, but the admin is a mess, the checkout is slow, and updates break things.
Every problem gets a workaround. Nobody is responsible for the whole thing actually getting better.
The site exists, but it isn't measured, tested or improved - so it never gets more commercially useful.
None of this is unusual. It's what happens when a website has nobody responsible for it. That's the job we take on.
Most clients start with one problem and stay because everything finally has an owner.
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